Words from Women Who Fell in Love ❤️
Lifetime Guarantee
Every piece is backed by our personal promise — if it ever breaks, tarnishes, or doesn't meet your expectations, we'll make it right.
Still Have Questions? we're here to help
Each piece of jewellery we create is made with precision and attention to detail. We use the best materials and personally supervise each stage of the process in our workshop. Our aim is to create an elegant product that is not only beautiful, but also designed to last for years.
Our physical store has closed, but the online shop will remain open until stocks are exhausted. The lifetime guarantee remains valid at all times, whether the store is open or not.
We offer a lifetime warranty covering manufacturing defects. If your jewellery has a problem related to manufacturing or materials, we will repair or replace it free of charge.
Exclusions:
- Normal wear and tear
- Accidental damage, misuse or loss
- Tarnishing due to chemicals or water
- Modifications or repairs by third parties
We're always here to help! Whether you have a question or just want to chat about our jewels, we're available every day of the week.
Our Hours:
- Mon - Fri: 9:00 AM - 6:00 PM
- Sat - Sun: 10:00 AM - 5:00 PM
We'll do our best to get back to you within 24-48 hours, but we always strive to respond as quickly as we can.
✉️ Email me at: support@sophieandsterling.com
To keep your jewellery looking good and working properly:
1. Wipe them gently with a soft, damp cloth. Avoid harsh chemicals and do not let them soak.
2. Store your jewellery in a cool, dry place, preferably in its original box.
3. For watches, be sure to replace the battery if necessary and, for mechanical watches, wind them regularly.
We always offer FREE shipping on ALL orders!
You will receive a tracking number once your order has been shipped.
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Free Shipping!
Enjoy free delivery on all orders
30-day money-back guarantee
Return or exchange without any problem within 30 days, even for sale items.
24/7 support
Our team is always ready to answer your questions and talk to you.